Strategic leader responsible for planning, organizing, and managing the Technical Services organization and delivery of preventative, routine, emergency maintenance and capital projects to all customers including HVAC, plumbing, electrical, building automation, etc.  Develops and leads sales strategy to promote growth and ensures the continuous, sustainable and efficient operation of the Technical Services Department and the assets serviced by the department.  Directly supervises and coordinates the activities of the technical services staff including recruitment, performance management, development and engagement.

Essential Functions:

· Lead management and supervision of Staff Technicians including; recruitment, training, evaluating, administrating time off, disciplinary action, work allocation, problem resolution and technical support.

· Partner with Continuum Human Resources to develop strategy for recruitment and retention of qualified technicians

· Develop plan and curriculum to advance technical and customer relations/service skills across the organization. Plan should include on the job (OJT) training, apprenticeships, internal classroom, and external training sources.    

· Full P&L responsibility for the Technical Services business within Continuum.

· Deliver growth strategy focused on expanding the density and geographic reach of our service areas

· Ensure Continuum maintains all required licensing for delivery of services in all geographic markets

· Lead adoption and utilization of electronic work and inventory platforms, and perform annual evaluation of technology solutions that best meet the needs of the business.

· Deploy a service excellence program that promotes superior customer service, quality and consistency in work performed, and supports field technicians and department staff

· Redefine internal sales/estimating process and parameters to improve throughput, accuracy and responsiveness.

· Coordinates closely with other departmental leaders to support cross-selling and increase “share of wallet” earned from all Continuum Services’ clients

· Works with VP of Procurement to select suppliers, trade partners and sub-contractors that support the business.

· Support affiliated businesses (REDICO and American House) to provide assistance technical support to the acquisitions team, asset and property managers.

· Oversees and advises on safety issues, code compliance and practices, and insures proper Technician training.

· Take charge in emergency and extraordinary situations and ensure appropriate personal response and proper operations of emergency and life safety equipment.

· Acts as the Technical expert and advisor on behalf of the organization.

· Works closely with the Construction Group on new developments, renovations, major projects and tenant improvements.

· Responsible for client relationships and satisfaction.

· Compliment and reinforce the Corporate Strategic Plan and Continuum Services’ Core Values

Job Requirements/Qualifications:

· High school graduate with a minimum 10 years’ experience in HVAC, Plumbing or other Service Management, or a bachelor’s degree in Engineering, Construction Management or Facility management and 5 years related experience is preferred.

· Successful candidate must demonstrate progressive supervisor experience throughout career

· Experience preferred in Technical Service work related to a Mechanical Contractor service business that services large commercial including knowledge and technical understanding of HVAC systems, building automation systems, chillers, boilers, compressors, electrical and plumbing systems, generators, etc.

· Candidate must possess, or be willing to pursue Mechanical Contractors licenses.

· Experience with Computerized Maintenance Management Systems or Software systems is desired.

· Ability to investigate and analyze information and solve problems in a timely manner.

· Proven knowledge in governmental and industry code, regulations and standards (OSHA, BOCA, ASHRAE, ASME, NEC, NFP).

· Must submit to and successfully pass background checks including drug, credit and criminal history.

· Will be required to sign a non-disclosure / non-compete agreement.